FAQs

At See’s, our goal is not only to make the world’s most delicious candy, but also to make your shopping experience a sweet one! If you have questions about your order, our ingredients, or anything at all, check out our FAQ sections below for answers. Can’t find what you’re looking for? Call or text 800.347.7337 or email SeesCandiesCustomerCare@sees.com to reach our helpful Customer Specialists for assistance.

ALLERGEN AND DIETARY INFORMATION

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FAQs

ALLERGEN AND DIETARY INFORMATION

Where can I find See’s allergen information?

Where can I find See’s allergen information?

What does nut-free mean?

What does nut-free mean?

Which candies are kosher-certified?

Which candies are kosher-certified?

Does See’s add high fructose corn syrup to its products?

Does See’s add high fructose corn syrup to its products?

What is vanillin, or artificial vanillin, and why is it used?

What is vanillin, or artificial vanillin, and why is it used?

What makes some products "sugar free"?

What makes some products "sugar free"?

Why isn't See’s sugar free candy called "sugar free chocolate"?

Why isn't See’s sugar free candy called "sugar free chocolate"?

Do you use certified humane eggs for your chocolates?

Do you use certified humane eggs for your chocolates?

PLACING AN ORDER

What payment methods do you accept for online orders?

What payment methods do you accept for online orders?

Can I use a gift card to buy eGift cards or physical gift cards?

Can I use a gift card to buy eGift cards or physical gift cards?

Where can I purchase See’s Candies?

Where can I purchase See’s Candies?

Who is authorized to sell See’s Candies?

Who is authorized to sell See’s Candies?

Can I buy See’s Candies on Amazon?

Can I buy See’s Candies on Amazon?

Why am I being charged Sales Tax?

Why am I being charged Sales Tax?

Can I order online with an international billing address?

Can I order online with an international billing address?

Can I ship my order to an address outside of the US?

Can I ship my order to an address outside of the US?

Can I send my order to multiple recipients?

Can I send my order to multiple recipients?

Can I create an order for more than 50 recipients?

Can I create an order for more than 50 recipients?

Can See's ship my chocolate order during the warm summer months or to warm parts of the country?

Can See's ship my chocolate order during the warm summer months or to warm parts of the country?

Can I purchase online and pick up my order in a shop?

Can I purchase online and pick up my order in a shop?

How do I make a custom box of chocolates online?

How do I make a custom box of chocolates online?

CANDY SUBSCRIPTIONS (MORE SEE’S PLEASE!)

What is More See’s Please!?

What is More See’s Please!?

Can I cancel my subscription at any time?

Can I cancel my subscription at any time?

Can I edit my subscription at any time?

Can I edit my subscription at any time?

Can I subscribe to my Custom Mix Box?

Can I subscribe to my Custom Mix Box?

Why isn’t my favorite item available for a subscription?

Why isn’t my favorite item available for a subscription?

Is there a minimum number of items in a subscription?

Is there a minimum number of items in a subscription?

How much will I pay for shipping?

How much will I pay for shipping?

Can I set up different subscriptions for different people?

Can I set up different subscriptions for different people?

I want to send a recurring birthday gift. Can I guarantee the delivery date each year?

I want to send a recurring birthday gift. Can I guarantee the delivery date each year?

Can I switch devices or browsers?

Can I switch devices or browsers?

If I send an item as a gift, does the gift message show up on future orders?

If I send an item as a gift, does the gift message show up on future orders?

EMAIL & TEXT PREFERENCES

Can I unsubscribe from emails?

Can I unsubscribe from emails?

Can I edit my email preferences?

Can I edit my email preferences?

Can I unsubscribe from texts?

Can I unsubscribe from texts?

SHIPPING & TRACKING

When will my order ship out, and when will it arrive?

When will my order ship out, and when will it arrive?

Will I receive an order confirmation?